Privacy Policy

1. Our Commitment

The City of General Trias Social Hygiene Clinic respects your privacy. This Policy explains how we collect, use, store, and protect personal and health-related information when you use the Portal, in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and related rules.

2. Information We Collect

• Identity and contact data: full name, patient code, birthdate, sex, phone number, email, address.
• Account data: login credentials (password stored as a secure hash), session information.
• Service data: appointments, visits, lab results, treatments, billing, chat messages, and related clinic records.
• Technical data: basic device/browser and security logs needed to operate and protect the Portal.

3. How We Use Your Information

• To create and manage your patient account
• To schedule and coordinate appointments and queue services
• To deliver clinical care, follow-up, and laboratory coordination
• To communicate with you through portal chat or contact details you provide
• To process billing and issue receipts
• To improve clinic operations, security, and service quality
• To comply with legal, public health, and audit requirements

4. Confidentiality of Sexual Health Information

Sexual health and HIV-related information is treated as sensitive personal information. Access is limited to authorized clinic personnel with a legitimate need for care, operations, or compliance. We take reasonable administrative, technical, and physical safeguards to protect confidentiality.

5. Sharing of Information

We do not sell your personal data. Information may be shared only when necessary:

• With authorized clinic staff involved in your care or clinic operations
• With service providers supporting the Portal under confidentiality obligations
• When required by law, regulation, or lawful public health reporting
• With your consent, where appropriate

6. Data Storage and Retention

Records are retained as needed for clinical care, patient support, and legal/public health retention requirements. When data is no longer required, it may be securely deleted, archived, or anonymized according to clinic policy.

7. Your Rights

Subject to applicable law and clinic procedures, you may request to:

• Access your personal data
• Request correction of inaccurate information
• Withdraw consent where processing is based on consent
• Raise privacy concerns with the clinic

Some clinical records may need to be retained even if portal access preferences change, because of medical and legal requirements.

8. Cookies and Local Storage

The Portal may use session cookies or local browser storage for login sessions, preferences, and security. These are used to keep the Portal working securely and are not used to sell advertising data.

9. Data Security

We use safeguards such as password hashing, access controls, session protection, and operational procedures. No online system is 100% risk-free; please also protect your device and account password.

10. Contact for Privacy Concerns

For privacy requests or concerns, contact GenTrias Social Hygiene Clinic through official clinic channels during operating hours. You may also use Portal chat after signing in when available.